Monitor Facility and Maintenance Services.

Driven by the trend to focus on the core business, many corporations are turning to outsourcing and are contracting operational services and tactical management to professional service providers - in mature markets like Europe and the United States, sourcing concepts like Maincontracting and Integrated Facility Management have become accepted. In all these cases quality- and demand management remains a responsibility for the customer organisation. With Planon, organisations stay in control by linking providers into the process chain. By creating this span of visibility, organisations are better able to monitor Service Level Agreements (SLA) and guarantee maximum flexibility in future supplier selection.

For PPP (Public Private Partnerships) projects and output-based contracts, Planon offers excellent monitoring functionality to support quality and financial validations like bonus and penalty mechanisms.

Professional Service Providers improve and standardise their processes with Planon to meet market quality requirements and improve efficiency in communications and delivery. Organisations are also finding they can create customer satisfaction and competitive advantage at the same time by combining it with the following Planon solutions: