Continuous Improvements based on Performance Management
Based on service level agreements and service delivery processes, Planon offers excellent performance management support. KPI tracking like number of service requests, financial value per department, average throughput time, missed SLA’s etc. is presented in online web reports or management dashboards.
With new contracting methods like output-based contracting for Public Private Projects (PPP) you’re able to measure the suppliers' performance and match with eventual bonus and penalty systems.
Performance Management also includes customer surveys to research the quality perception of the core business. This is very beneficial for improving type, quality and volume of contracted services and finding new ways to add value to the core business.
