Improved Service with Helpdesk
Within organizations, there is an opportunity to streamline efficiencies and reduce costs by automating and centralizing helpdesk processes.
Using Planon’s web-based help desk solution, managers have access to a knowledge base to help handle and resolve employee calls. The solution also easily integrates with existing IT, FM, or HR departments so processes and projects are automated and directed within the system. Resolving incidents, solving problems, registering reports and service requests, coordinating the associated activities, and ensuring that the associated costs are charged to the right cost centers: all these aspects can now be arranged for all the relevant departments at once. Within the Planon system, users can send work orders (phone, email or to mobile) to handle requests more efficiently. Internet self-service portals make it possible to have a single digital access point offering services provided by multiple departments. Planon Mobile also allows your staff to view, modify and close work orders right from their mobile device.
Planon offers a unified solution for better, faster service for all your clients, inside your company and beyond. The result: greater efficiency, reduced costs and increased customer satisfaction.
