Reactive Maintenance
Today’s workplace is dynamic and ever-shifting. Organizations need solutions that will help employees be more productive and the workplace more efficient. Planon helps you meet the demands of the workplace with a reactive maintenance solution that makes it possible for your employees to request maintenance services via the internet or intranet, seven days a week, 24 hours a day.
Using the Planon maintenance management solution, employees and customers can request reactive maintenance and report a malfunction or request labor (heating/cooling request, lighting fix, projector repair, etc.). The facility manager or front office help desk can request maintenance through the system using work orders, which the repair person receives on their computer or mobile phone, and can view availability within the system. Once routed to the vendor or repair person, users can:
- Monitor activity progress
- Close a work order and then allocate costs
- Review work load
- Run asset analyses
- Track Service Level Agreements (SLA) and costs
The Planon solution enables organizations to handle more work orders more effectively as well as track outside vendors and retain the data within the system so you don’t lose information when you change service providers. The Planon solution is fully integrated with corporate intranets so you can ensure the right services, right employee, and right location at the right time.
